Health Insurance & Third Party (Plan) Administrator Information: Medical, Rx, Dental and Vision

The City of Sparks' Group Health Plan Third Party Administrators include UMR (Medical) & VytlOne (Rx).
The City of Sparks' utilizes the Guardian (Dental) and VSP (Vision) networks. 

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The City of Sparks partners with UMR, a UnitedHealthcare company, to provide the City, third-party administrator (TPA) services. This means that UMR is the City's partner in processing member Medical/Dental/Vision claims. UMR will work with the City's other benefits partners, Guardian (dental network) and VSP (vision benefits) to ensure claims are processed timely and accurately. 

UMR also provides access to the national UnitedHealthcare Choice Plus Network. The UnitedHealthcare Choice Plus network offers City of Sparks plan members a wide selection of quality health care providers in the region and state, as well as nationwide.

VytlOne is the City of Sparks' Pharmacy Benefits Administrator (PBA), and provides Rx services. 

Medical, Dental, Vision and Rx Benefit Information

When seeking Dental services, please remember to provide your insurance card and let your provider know you are utilizing the Guardian network.

UMR only processes claims and administers claim payments to Dental Providers. However, the preferred provider directory is provided by Guardian Dental.

Insurer – City of Sparks
Third Party (Plan) Administrator – UMR
Network – Guardian 

www.umr.com 

UMR Care: 866-494-4502

Nurseline: 877-950-5083

Providers: 877-233-1800

Claims: EDI #39026

UMR
PO Box 211762
Eagan, MN 55121

Plan Administrator – Teladoc Health, Inc.

www.teladoc.com

(800) TELADOC (835-2362)

In partnership with the City of Sparks, UMR will be providing a representative to support members of the City of Sparks' Group Health Plan onsite, every 3rd Thursday of a month. 

Need help today? No problem, UMR representatives are available during normal business hours daily. They can be reached at 1-800-826-9781. For an efficient and easy process, be sure to have your member number and any claim numbers available.

What can they help with? 

  1. Resource for Plan Benefits:
    • Act as a knowledgeable resource for plan benefits.
    • Provide detailed information and support to members regarding their plan options and benefits.
  2. Guidance on Locating In-Network Providers:
    • Assist members in locating in-network providers.
    • Offer to assist in scheduling appointments with providers.
  3. Updating Eligibility Letters:
    • Assist with updating eligibility letters related to subrogation or other insurance matters.
    • Ensure accuracy and timeliness in the communication of eligibility information.
  4. Guidance on Payment Methodology and Claim Status:
    • Provide guidance on payment methodology and claim status.
    • Assist members in obtaining necessary information to have claims processed.

To book an appointment on the 3rd Thursday of a month, visit the bookings calendar here: 

TBA

Still need help? Please be sure to reach out to HR as soon as possible to help get you the right support. HR can be reached in person, on the phone or by email Monday - Thursday, 7am-5pm PST or Fridays 8am-noon PST. 

Phone: 775-353-2345

Email: HRstaff@sparksnv.gov

Purpose: The purpose of the Group Health Care Committee is to discuss cost containment measures and to recommend to the City Council any benefit changes to the City's self-insured group health and life insurance plan.

Operating Engineers Local 3, the Sparks Police Protective Association, and International Association of Firefighters Local 731 are the "Voting Groups". One voting member and one alternate represent each Voting Group and are appointed to their positions by the membership of their respective recognized bargaining units.