The City of Sparks partners with UMR, a UnitedHealthcare company, to provide the City, third-party administrator (TPA) services. This means that UMR is the City's partner in processing member Medical/Dental/Vision claims. UMR will work with the City's other benefits partners, Guardian (dental network) and VSP (vision benefits) to ensure claims are processed timely and accurately.
UMR also provides access to the national UnitedHealthcare Choice Plus Network. The UnitedHealthcare Choice Plus network offers City of Sparks plan members a wide selection of quality health care providers in the region and state, as well as nationwide.
VytlOne is the City of Sparks' Pharmacy Benefits Administrator (PBA), and provides Rx services.
Medical, Dental, Vision and Rx Benefit Information
UMR Contact Information
UMR Care: 866-494-4502
Nurse line: 877-950-5083
Providers: 877-233-1800
Claims: EDI#39026
UMR
PO Box 211762
Eagan, MN 55121
City of Sparks - Group Health Plan Documents & Rates
- 2026 Summary of Benefits Coverage (SBC)
- 2026 Group Health Medical Plan Document
- 2026 Speech Therapy Amendment - Effective July 1, 2026
- Health Insurance Premium Rates - Active Employees - Effective July 1, 2025
- Health Insurance Premium Rates - Retirees - Effective July 1, 2025, w/September 2025 IAFF Update
Pharmacy Benefits Administrator (PBA) – VytlOne
PO Box 32050
Amarillo, TX 79120
When seeking Dental services, please remember to provide your insurance card and let your provider know you are utilizing the Guardian network.
UMR only processes claims and administers claim payments to Dental Providers. However, the preferred provider directory is provided by Guardian Dental.
Insurer – City of Sparks
Third Party (Plan) Administrator – UMR
Network – Guardian
UMR Care: 866-494-4502
Nurseline: 877-950-5083
Providers: 877-233-1800
Claims: EDI #39026
UMR
PO Box 211762
Eagan, MN 55121
Plan Administrator – Vision Service Plan (VSP)
Plan Administrator – Teladoc Health, Inc.
(800) TELADOC (835-2362)
In partnership with the City of Sparks, UMR will be providing a representative to support members of the City of Sparks' Group Health Plan onsite, every 3rd Thursday of a month.
Need help today? No problem, UMR representatives are available during normal business hours daily. They can be reached at 1-800-826-9781. For an efficient and easy process, be sure to have your member number and any claim numbers available.
What can they help with?
- Resource for Plan Benefits:
- Act as a knowledgeable resource for plan benefits.
- Provide detailed information and support to members regarding their plan options and benefits.
- Guidance on Locating In-Network Providers:
- Assist members in locating in-network providers.
- Offer to assist in scheduling appointments with providers.
- Updating Eligibility Letters:
- Assist with updating eligibility letters related to subrogation or other insurance matters.
- Ensure accuracy and timeliness in the communication of eligibility information.
- Guidance on Payment Methodology and Claim Status:
- Provide guidance on payment methodology and claim status.
- Assist members in obtaining necessary information to have claims processed.
To book an appointment on the 3rd Thursday of a month, visit the bookings calendar here:
TBA
Still need help? Please be sure to reach out to HR as soon as possible to help get you the right support. HR can be reached in person, on the phone or by email Monday - Thursday, 7am-5pm PST or Fridays 8am-noon PST.
Phone: 775-353-2345
Email: HRstaff@sparksnv.gov
Forms
- UMR Healthy Lifestyle Reimbursement Claim Form
- UMR Healthy Lifestyle List
- UMR Continuity of Care Form
- UMR Medical Reimbursement Form
Additional UMR Information, Instructions, Resources & Legal Notices
- Annual Notices 2027
- UMR - Find a Provider Instructions
- UMR - Out-of-network Provider Contracting Instructions
- UMR - Healthy Lifestyle Reimbursement Instructions
- UMR - How to file a medical claim for reimbursement
- Coordination of Benefits (for City of Sparks Group Health Members holding multiple insurance policies)
- FAQs about switching to UMR
- Glossary of Terms
Purpose: The purpose of the Group Health Care Committee is to discuss cost containment measures and to recommend to the City Council any benefit changes to the City's self-insured group health and life insurance plan.
Operating Engineers Local 3, the Sparks Police Protective Association, and International Association of Firefighters Local 731 are the "Voting Groups". One voting member and one alternate represent each Voting Group and are appointed to their positions by the membership of their respective recognized bargaining units.
Those interested in making changes to their Group Health Plan coverage will need to complete all required paperwork during Open Enrollment which runs from November 3 - December 3, 2026.
Active employees: complete all forms through NEOGOV eForms.
Retirees: fill out the enrollment/change form below and email the completed form to HRStaff@sparksnv.gov to begin the process, during the Open Enrollment window.
Important Note: The files below are summary resources meant to provide a general overview of upcoming benefit options and potential premium costs depending on the employee/retiree elected coverage level. The summary and example documents provided below do not contain complete policy details and do not constitute a legal contract or a guarantee of coverage. For a definitive determination of coverages, restrictions, or exclusions, employees/retirees must consult the official plan documents once they are officially released.
2026 Open Enrollment - Informational Session w/LP - must login to view
Rate Information
- Active Employee Healthcare Rates - 1.1.2027 - ALL Plan Options
- Retiree Healthcare Rates - 1.1.2027 - ALL Plan Options
- 2027 Benefit Guide
- Group Health Plan Options - Three Plans
- Open Enrollment Meetings - LP Presentation
- FSA HRA HSA Guide
- Standard Employee Coverage - Election by Coverage Tier Map