Sewer Utility Billing

Welcome to Sewer Billing Help

As you may have noticed, the City of Sparks has moved to a new sewer utility billing provider. We know change can bring questions, and we’re here to help.

We are currently receiving a high volume of calls and emails, and our team is working as quickly as possible to respond to every customer. Thank you for your patience.

To get you on your way faster, choose the walkthrough below that best fits your situation. Each one walks you step by step through making a payment, accessing your invoice, or creating an online account.

Still need help? Call Client Relations at 775-353-5555, option 1, Monday through Friday, 9:00 a.m. to 4:00 p.m., or email sewer@sparksnv.gov. We’ll reply within 48 hours, excluding weekends and holidays.

I Received a Paper Bill and Want to Pay Online Without Creating an Account
I Received a Paper Bill and Want to Create an Account and Pay
I Received an Email and Want to Pay or Create an Account

The City of Sparks has launched a new sewer service billing and online payment system, now live at sparksnv.gov/paymybill. The new system gives customers a simple, secure way to view and pay their sewer bill online.

Action needed for autopay and online portal users. Customers who previously paid automatically by credit or debit card, or who managed their sewer account through the City's former online portal, will need to sign up as a new user on the new site to continue paying online or by autopay. Previous enrollments do not transfer to the new system.

Watch your inbox. Customers with an email address on file with the City should have received an email announcing the new system, including a link to pay their bill online. That same email address can be used to sign up for automatic payments and paperless e-bills.

No action needed for paper bills. Customers who prefer not to pay electronically do not need to take any action. They will continue to receive a paper bill by mail and may pay the same way they do today.

How to sign up

1. Go to sparksnv.gov/paymybill.
2. Sign up using your email address and account number.   You will need your unique CID number located on your paper statement.  You may also contact the Customer Service division to obtain this information. 
3. Choose your options: make a one-time payment, enroll in automatic payments, or switch to e-bills.

  Customers with questions or who need help signing up can contact the City of Sparks Customer Service at 775-353-5555 or sewer@sparksnv.gov, Monday through Friday, 9:00 am-4:00 pm.

Pay your sewer bill